Jabra Headset Not Working with Teams

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If your Jabra headset is not working with Microsoft Teams, the problem typically relates to device settings, permissions, software compatibility, or driver issues. This guide outlines the necessary steps to identify and resolve connectivity or functionality issues between your Jabra headset and Teams.

Confirm Headset Compatibility

Check Microsoft Teams Certification
  • Visit Jabra’s official compatibility list to ensure your headset is Teams-certified.
  • Teams-certified devices offer plug-and-play compatibility and support call controls like mute and answer.

Set Jabra as Default Device in Teams

Configure Teams Settings
  1. Open Microsoft Teams.
  2. Click your profile picture > Settings > Devices.
  3. Under Audio Devices, select your Jabra headset.
    • Choose it separately for Speaker and Microphone, if needed.
  4. Make a test call using the “Make a test call” button.

Set Jabra as Default Device in Windows

On Windows
  1. Right-click the speaker icon in the system tray > Sounds.
  2. Go to the Playback tab > select your Jabra headset > Set Default.
  3. Go to the Recording tab > select your Jabra mic > Set Default.
  4. Restart Microsoft Teams after setting the defaults.

On macOS
  1. Go to System Settings > Sound.
  2. Set the Jabra device as both Output and Input.

Update Jabra Firmware and Software

Install or Launch Jabra Direct
  • Download and install Jabra Direct.
  • Open it and connect your headset.

Update Firmware
  • If a firmware update is available, Jabra Direct will prompt you.
  • Complete the update before using Teams.

Reinstall or Repair Microsoft Teams

Uninstall and Reinstall Teams
  1. Fully close Microsoft Teams (from system tray as well).
  2. Go to Apps & Features in Windows or Applications on macOS.
  3. Uninstall Microsoft Teams.
  4. Reboot your computer.
  5. Download and install the latest version from Microsoft’s official Teams site.

Clear Teams Cache (Windows)
  1. Close Teams completely.
  2. Press Windows + R, type: 
    %appdata%\Microsoft\Teams
  3. Delete the contents of the folder.
  4. Restart Teams and reconfigure audio settings.

Jabra Call Control Not Working

Enable Softphone Integration
  • Open Jabra Direct.
  • Go to Softphone (PC Audio) tab.
  • Ensure Microsoft Teams is selected and integration is enabled.

Restart the Jabra Services
  1. Disconnect and reconnect the headset or dongle.
  2. Reopen Jabra Direct to reinitialize device control.

Check Teams Permissions

On Windows
  • Go to Settings > Privacy > Microphone.
  • Make sure Microphone access is enabled and Teams is allowed to use it.

On macOS
  • Go to System Settings > Privacy & Security > Microphone.
  • Ensure Teams has microphone access enabled.

USB or Dongle Troubleshooting

Reinsert the USB Dongle
  • Remove the Jabra USB dongle (e.g., Link 370 or 380).
  • Reinsert into a different USB port.
  • Wait for Windows to recognize and reinstall drivers if necessary.

Use Jabra Device Directly (No Dongle)
  • If you have a Bluetooth-enabled PC, try pairing the headset directly without using the dongle to test functionality.

Reset the Jabra Headset

Factory Reset
  • For most models: Hold Answer/End Call and Volume Down for 5–10 seconds until the LEDs flash.
  • Reconnect to your PC and configure it again in Teams.

Test the Headset in Other Apps

Try Audio in Other Applications
  • Open Zoom, Skype, or your OS’s sound recorder.
  • Check if the Jabra headset works as intended outside Teams.

If the headset works elsewhere but not in Teams, the issue is isolated to Teams software or configuration.

When to Contact Support
  • The headset works in other applications but not in Teams, even after reinstallation.
  • Firmware updates do not resolve the issue.
  • Jabra Direct does not detect the headset or shows errors.