HP Printer Cannot Acquire Email Address – How to Fix it

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If your HP printer cannot acquire an email address, it typically affects features like Scan to Email or Web Services. This issue can arise due to incorrect configurations, network problems, outdated firmware, or HP ePrint service issues. Follow these steps to troubleshoot and fix the problem.

Check Internet Connection

Verify Network Access
  • Ensure the printer is connected to a stable Wi-Fi or Ethernet network.
  • Print a Network Configuration Page to confirm connectivity.
  • Avoid guest networks or restricted VLANs.

Enable Web Services

Required for Email Functionality
  1. On the printer control panel, go to Settings or Web Services.
  2. If Web Services are disabled, tap Enable or Turn On.
  3. If already enabled, disable and re-enable it to refresh the connection.

Confirm Date and Time Settings

Incorrect Time May Block Email Setup
  • Navigate to Settings > Preferences > Date & Time.
  • Set the correct date, time, and time zone.
  • Try acquiring the email address again.

Restart Printer and Router

Clear Temporary Network Issues
  • Turn off the printer and unplug it for 1 minute.
  • Restart your router or modem.
  • Turn everything back on and wait for full connectivity.

Update Printer Firmware

Ensure Compatibility with HP Services
  • Visit HP Support and enter your printer model.
  • Download and install the latest firmware update.
  • Restart the printer and attempt email configuration again.

Use HP Smart or Embedded Web Server (EWS)

Set Up Email Manually
  1. Find the printer’s IP address (from the Network Configuration Page).
  2. Enter it in a web browser to open the EWS (Embedded Web Server).
  3. Go to Scan > Scan to Email > Outgoing Email Profiles.
  4. Manually enter SMTP settings for your email provider.
    • For example, Gmail uses:
      • SMTP Server: smtp.gmail.com
      • Port: 587
      • TLS/SSL: Enabled
      • Authentication: Yes
  5. Save the settings and test the connection.

Check HP Connected Account

Required for ePrint Email Address
  • Go to HP Smart or HP Connected.
  • Sign in and verify the printer is added to your account.
  • If not, add the printer using its claim code.
  • Once registered, the email address should be assigned automatically.

Factory Reset the Printer

If Configuration Is Stuck
  • Go to Settings > Printer Maintenance > Restore Defaults.
  • Reconnect the printer to the network.
  • Enable Web Services again and try acquiring the email address.

Contact HP Support

If All Else Fails
  • There could be a backend issue with HP’s ePrint or email registration servers.
  • Visit HP Support and provide your printer model for assistance.