Brother Printer Email Not Registered – How to Fix It

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If your Brother printer displays the message “Email Not Registered”, it typically means the device is not set up properly to send or receive emails using scan-to-email or internet services. This can be caused by missing configuration, authentication errors, or lack of registration on Brother’s cloud services. Follow these steps to resolve the issue.

Set Up Scan-to-Email via SMTP

Configure SMTP Settings
  1. Access the printer’s web interface by entering the printer’s IP address in your web browser.
  2. Go to Administrator Settings or Network > Mail Server settings.
  3. Enter the following SMTP details:
    • SMTP Server Address (e.g., smtp.gmail.com for Gmail)
    • SMTP Port: 465 (SSL) or 587 (TLS)
    • Authentication: Enable
    • Username: your full email address
    • Password: email password or app-specific password
  4. Enable SSL/TLS encryption if required by your email provider.

Test the Connection
  1. Save settings and reboot the printer.
  2. Try scanning a document and sending it via email.
  3. If it fails, check for typos or invalid login credentials.

Register the Email Address in the Address Book
  1. On the printer’s control panel or web interface, go to Address Book or Scan Settings.
  2. Select Add New Contact.
  3. Enter a display name and valid email address.
  4. Save the contact and use it when scanning to email.
  5. Some models require at least one registered email address to enable scan-to-email.

Use Brother Web Connect (Cloud Services)

If you’re using Brother’s Web Connect to scan to email services like Google Drive, OneDrive, or directly to email:

Register via Brother Web Connect
  1. Visit the Brother Web Connect registration site.
  2. Create or sign into your Brother Online account.
  3. Register your printer and link your cloud/email services.
  4. On the printer, go to Web Connect > Register Account and follow the on-screen prompts using the access code.

Update Firmware and Software
  1. Go to Brother Support and enter your printer model.
  2. Download the latest firmware and software update tools.
  3. Update the printer to ensure compatibility with modern email security protocols.

Use an App Password (for Gmail, Outlook, etc.)

Some email providers block less secure apps or require app-specific passwords:

  1. For Gmail:
    • Enable 2-step verification.
    • Generate an App Password and use it instead of your regular password.
  2. For Outlook or Yahoo:
    • Log into your account security settings.
    • Generate an app password and use it in the printer’s SMTP settings.

Disable Secure Settings if Necessary (Not Recommended)

If using older email systems or a non-SSL SMTP server:

  1. In the SMTP settings, disable SSL/TLS if the mail server requires unencrypted connections.
  2. Use the appropriate port (typically 25 for non-SSL).
  3. Only use this method on secure internal networks.

Factory Reset Email Settings
  1. Go to the printer’s Initial Setup > Reset > Network Reset.
  2. This will remove all stored email and network settings.
  3. Re-enter all SMTP and address book details from scratch.

If your Brother printer still says “email not registered” after these steps, check the printer model’s user manual or contact Brother Support for model-specific help.