Netflix Not Working on LG Smart TV – How to Fix It

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If Netflix is not working on an LG Smart TV, the issue could be caused by network problems, outdated software, app glitches, or account-related issues. This guide provides step-by-step solutions to fix Netflix and restore streaming functionality.

Check Internet Connection
  1. Press the Home button on the LG TV remote.
  2. Go to Settings > Network > Wi-Fi Connection.
  3. Ensure the TV is connected to the internet.
  4. If the connection is weak or unavailable:
    • Restart the Wi-Fi router.
    • Move the TV closer to the router.
    • Try connecting using an Ethernet cable.

Restart LG Smart TV
  1. Unplug the TV power cable from the wall socket.
  2. Wait 60 seconds.
  3. Plug the TV back in and turn it on.
  4. Open Netflix and check if it works.

Check if Netflix Servers Are Down
  1. Visit Netflix Status Page.
  2. If Netflix is down, wait until service is restored.

Update the Netflix App
  1. Press Home on the remote.
  2. Open LG Content Store.
  3. Go to Apps and find Netflix.
  4. Select Update if available.

Clear Netflix Cache and Data
  1. Open Settings > Apps.
  2. Select Netflix.
  3. Click Clear Cache and Clear Data.
  4. Restart the TV and try Netflix again.

Reinstall Netflix
  1. Press Home and open LG Content Store.
  2. Find Netflix and select Uninstall.
  3. Reinstall Netflix and sign in again.

Update LG Smart TV Firmware
  1. Press Home on the remote.
  2. Go to Settings > Support > Software Update.
  3. Select Check for Updates and install any available updates.

Deactivate and Reactivate Netflix

Deactivate Netflix
  1. Open Netflix on the TV.
  2. Navigate to Settings or press
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up on the remote.
  3. Select Sign Out or Deactivate.

Reactivate Netflix
  1. Open Netflix.
  2. Sign in with your Netflix account credentials.
  3. Try playing a video.

Reset LG Smart TV to Factory Settings

If all else fails, resetting the TV may resolve persistent Netflix issues.

  1. Press Home on the remote.
  2. Go to Settings > General > Reset to Initial Settings.
  3. Follow the on-screen instructions to complete the reset.

If Netflix still isn’t working, contact LG Support or Netflix Customer Service for further assistance.