Spotify Cannot Log In – How to Fix It

by

If Spotify is not letting you log in, it could be due to incorrect credentials, account restrictions, or network issues. This guide provides step-by-step solutions to fix the problem and regain access to your account.

Check Your Login Credentials

Verify Username and Password
  • Make sure you are entering the correct email, username, or phone number associated with your Spotify account.
  • Ensure Caps Lock is not enabled when typing your password.

Reset Your Password
  1. Go to Spotify Password Reset.
  2. Enter your email or username and follow the instructions.
  3. Try logging in with the new password.

Check Spotify Server Status

See If Spotify Is Down
  • Visit Downdetector or Spotify Status Twitter to check for outages.
  • If servers are down, wait for Spotify to fix the issue.

Restart the App and Device

Restart Spotify
  1. Close Spotify completely.
  2. Restart your phone, tablet, or computer.
  3. Open Spotify and try logging in again.

Check Internet Connection

Ensure You Are Online
  • Open a browser and visit a website to confirm your internet is working.
  • Restart your WiFi or mobile data and try logging in again.

Disable VPN or Proxy
  • If you are using a VPN or proxy, disable it and try logging in directly.

Clear Cache and Storage

Clear Cache on Mobile
  1. Open Spotify > Settings.
  2. Tap Storage > Clear Cache.
  3. Restart the app and try logging in.

Clear Cache on Desktop
  1. Open Spotify > Settings.
  2. Scroll to Storage and click Clear cache.
  3. Restart Spotify.

Update Spotify

Update on Mobile
  1. Open Google Play Store or App Store.
  2. Search for Spotify and tap Update if available.

Update on Desktop
  1. Open Spotify.
  2. Click Profile > Check for Updates.

Reinstall Spotify

Reinstall on Mobile
  1. Delete Spotify from your phone.
  2. Restart your phone.
  3. Reinstall Spotify from the App Store or Google Play Store.

Reinstall on Desktop
  1. Uninstall Spotify via Control Panel (Windows) or Applications (Mac).
  2. Delete the Spotify cache from: 
    %AppData%\Spotify (Windows)  
~/Library/Application Support/Spotify/ (Mac)
  3. Restart your computer and reinstall Spotify.

Check for Account Restrictions

Ensure Your Account Is Active
  • If your Spotify Premium subscription expired, you can still use the free version.
  • If your account was banned or suspended, contact Spotify Support.

If Spotify still cannot log in, visit Spotify Support for further assistance.