If Spotify is unable to find your address, it may be due to incorrect location settings, account restrictions, or issues with the address format. This guide provides step-by-step solutions to resolve the issue and update your location on Spotify.
Check Your Address Format
Enter Your Address Correctly
- Use a complete and accurate address, including house number, street name, city, and postal code.
- Avoid using abbreviations or special characters that Spotify may not recognize.
- Ensure you are selecting an address from the suggested list when entering it.
Use Google Maps for Accuracy
- Open Google Maps.
- Search for your exact address.
- Copy and paste the address from Google Maps into Spotify.
Ensure You Are in the Correct Region
Verify Your Account Country
- Go to Spotify Account Page.
- Under Account Overview, check if the country matches your actual location.
- If incorrect, update your payment method to one that matches your location.
Check if Your Plan Requires a Verified Address
- Spotify Premium Family requires all members to live at the same address.
- Ensure you are entering the same address as the plan owner.
Enable Location Services
Enable Location on Mobile
- Open Settings on your phone.
- Go to Privacy > Location Services.
- Enable location access for Spotify.
Enable Location on Desktop
- Open System Preferences (Mac) or Settings (Windows).
- Go to Privacy & Security > Location Services.
- Allow location access for Spotify.
Try a Different Device or Browser
- If the address is not recognized on one device, try entering it from another phone, tablet, or computer.
- If using the Spotify app, try updating the address from a web browser.
Update Your Spotify Payment Method
- If Spotify cannot verify your address, updating your payment method may help.
- Add a credit card or PayPal account linked to your actual location.
If Spotify still cannot find your address, contact Spotify Support for further assistance.