Google Pixel Fingerprint Sensor Cannot Be Used – How to Fix It

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If your Google Pixel fingerprint sensor is not working, it could be due to software issues, misconfigured settings, or hardware malfunctions. This guide provides step-by-step solutions to fix the issue and restore fingerprint functionality.

Check If Fingerprint Sensor is Enabled

Ensure Fingerprint Unlock is Turned On
  1. Open Settings.
  2. Go to Security > Fingerprint Unlock.
  3. Enter your PIN, pattern, or password.
  4. Ensure that Fingerprint Unlock is enabled.

Restart Your Google Pixel

Restarting the device can resolve temporary glitches.

  1. Press and hold the Power button.
  2. Tap Restart.
  3. Try using the fingerprint sensor again.

Clean the Fingerprint Sensor

Dirt, oil, or moisture can affect fingerprint recognition.

  • Wipe the sensor with a soft, dry cloth.
  • Ensure your fingers are clean and dry before scanning.

Remove and Re-Add Fingerprints

If the fingerprint data is corrupted, re-registering your fingerprints can help.

Steps to Re-Add Fingerprints
  1. Open Settings > Security > Fingerprint Unlock.
  2. Select an existing fingerprint and tap Delete.
  3. Tap Add Fingerprint and follow the on-screen instructions.
  4. Ensure you scan all parts of your finger for better accuracy.

Update Software

A system update may fix fingerprint sensor issues.

Check for Updates
  1. Open Settings > System > System update.
  2. Tap Check for update.
  3. Install any available updates and restart your phone.

Boot into Safe Mode

If a third-party app is interfering with the fingerprint sensor, Safe Mode can help identify the issue.

Steps to Boot into Safe Mode
  1. Press and hold the Power button.
  2. Tap and hold Power off, then select OK when prompted to enter Safe Mode.
  3. Try using the fingerprint sensor. If it works, an installed app may be causing the issue.
  4. Restart your Pixel normally and uninstall any recently installed apps.

Reset Pixel’s Settings

Resetting all settings can fix configuration issues without deleting personal data.

Steps to Reset Settings
  1. Open Settings > System > Reset options.
  2. Tap Reset all settings.
  3. Confirm and restart your device.

Perform a Factory Reset

If none of the above solutions work, a factory reset may be necessary.

Steps to Factory Reset
  1. Open Settings > System > Reset options.
  2. Tap Erase all data (factory reset).
  3. Confirm and wait for the process to complete.
  4. Set up your device and test the fingerprint sensor again.

Check for Hardware Damage

If the fingerprint sensor is still not working, it may be a hardware issue. Contact Google Support or visit an authorized repair center to inspect the sensor and determine if repairs are needed.