If your Apple Watch is not unlocking, it may be due to incorrect settings, a forgotten passcode, or software issues. This guide provides step-by-step solutions to fix the problem and regain access to your Apple Watch.
Check If Auto Unlock Is Enabled
If your Apple Watch should unlock automatically when wearing it, ensure this feature is enabled.
Enable Unlock with Apple Watch
- Open the Watch app on your iPhone.
- Go to Passcode > Unlock with iPhone.
- Ensure this setting is turned on.
- Restart both devices and try unlocking the watch again.
Restart Apple Watch and iPhone
A simple restart can fix temporary glitches.
Restart Apple Watch
- Press and hold the Side button until the power-off slider appears.
- Slide to turn off, wait a few seconds, then turn it back on.
Restart iPhone
- Press and hold the Power button (or Power + Volume button on newer models).
- Slide to turn off, wait a few seconds, then turn it back on.
Check if the Apple Watch is Locked with a Passcode
If your Apple Watch requires a passcode and you forget it, you will need to reset the device.
Reset Apple Watch If You Forgot the Passcode
- Place your Apple Watch on the charger.
- Press and hold the Side button until the power-off screen appears.
- Press and hold the Digital Crown until Erase all content and settings appears.
- Tap Reset and wait for the process to complete.
- Set up your Apple Watch again and restore from a backup.
Check for Software Updates
Update iPhone and Apple Watch
- Open Settings > General > Software Update on your iPhone.
- Install any available updates.
- Open the Watch app on iPhone and go to General > Software Update.
- If an update is available, install it.
Reset Apple Watch and Set It Up Again
If your Apple Watch still cannot be unlocked, resetting it and pairing it again may fix the issue.
Reset and Re-Pair Apple Watch
- Open the Watch app on iPhone.
- Go to General > Reset > Erase Apple Watch Content and Settings.
- Confirm and wait for the reset to complete.
- Pair the watch with your iPhone and restore from a backup.
If the Apple Watch still cannot be unlocked, contact Apple Support for further assistance.