Samsung Galaxy Watch Does Not Connect to New Cell Phone – How to Fix It

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If your Samsung Galaxy Watch is not connecting to your new phone, it may be due to previous device links, Bluetooth issues, or software conflicts. This guide provides step-by-step solutions to successfully pair your watch with your new phone.

Unpair the Watch from the Old Phone

Disconnect from Previous Device
  1. Open the Galaxy Wearable app on your old phone.
  2. Go to More options (⋮) > Disconnect.
  3. Open Bluetooth settings and select the watch.
  4. Tap Forget or Unpair to remove the connection.

Restart the Watch and Phone

Restart Your Watch
  1. Press and hold the Power button until the Samsung logo appears.
  2. Wait for the watch to restart and try pairing again.

Restart Your New Phone
  1. Turn off your Samsung or Android phone.
  2. Turn it back on and open the Galaxy Wearable app.
  3. Try connecting the watch again.

Reset the Watch for a Fresh Connection

If the watch was previously linked to another phone, a factory reset may be required.

Factory Reset Your Galaxy Watch
  1. Open Galaxy Wearable app on the watch.
  2. Go to Settings > General > Reset.
  3. Confirm and wait for the watch to restart.
  4. Try pairing it with your new phone.

Enable Bluetooth and Location

Check Bluetooth Settings
  1. Open Settings > Bluetooth on your new phone.
  2. Ensure Bluetooth is turned on.
  3. If the watch appears in the paired devices list, tap Forget and retry pairing.

Enable Location Services
  1. Open Settings > Location.
  2. Turn on Location Services, as some devices require it for pairing.

Connect via the Galaxy Wearable App
  1. Download and install Galaxy Wearable from the Google Play Store or Galaxy Store.
  2. Open the app and tap Start Pairing.
  3. Select your Galaxy Watch model.
  4. Follow the on-screen instructions to complete the setup.

Manually Pair via Bluetooth
  1. Open Settings > Bluetooth on your new phone.
  2. Look for your watch name in the list of available devices.
  3. Tap the watch name and select Pair.
  4. Open the Galaxy Wearable app to complete the setup.

Update Software

Update Galaxy Wearable App
  1. Open Google Play Store or Galaxy Store.
  2. Search for Galaxy Wearable and tap Update if available.

Update Watch Software
  1. Open Galaxy Wearable > Watch Settings.
  2. Tap Software Update and install any available updates.

If your Samsung Galaxy Watch still does not connect to your new phone, contact Samsung Support for further assistance.