If your Canon printer cannot print, it could be due to connection problems, software errors, print queue issues, or hardware malfunctions. This guide outlines the steps you can take to identify and resolve the issue so your Canon printer can start printing again.
Check the Basics
Ensure the Printer Is Turned On
- Confirm that the printer is powered on and the screen (if applicable) is active.
- Make sure there are no blinking error lights or messages on the display.
Check for Paper and Ink
- Ensure there is enough paper in the tray.
- Check for low or empty ink/toner cartridges.
- Replace any cartridges showing warning indicators.
Check Connection to the Computer or Network
For USB Printers
- Ensure the USB cable is securely connected to both the printer and computer.
- Try a different USB port or cable if needed.
For WiFi Printers
- Confirm the printer is connected to the correct WiFi network.
- Print a network configuration page to verify connection status and IP address.
- Restart the router and printer if necessary.
For Wired (Ethernet) Printers
- Make sure the LAN cable is properly plugged in.
- Check if the network port lights are blinking.
Restart Devices
- Turn off your printer and computer.
- Wait for 30 seconds.
- Power them back on and try printing again.
- Also restart the router if the printer is connected via WiFi.
Check for Error Messages on the Printer
- Look for codes or error messages on the printer’s screen (e.g., “Paper Jam”, “Ink Absorber Full”, “Offline”).
- Consult the Canon manual or support site for error code explanations and solutions.
Clear the Print Queue
On Windows
- Go to Control Panel > Devices and Printers.
- Right-click your Canon printer > See what’s printing.
- Cancel all documents.
- Right-click again and choose Use Printer Online if it’s offline.
On macOS
- Go to System Settings > Printers & Scanners.
- Select your printer, then click Open Print Queue.
- Cancel or delete stuck print jobs.
Set the Correct Printer as Default
On Windows
- Go to Settings > Devices > Printers & Scanners.
- Select your Canon printer > Set as default.
On macOS
- Go to System Settings > Printers & Scanners.
- Select your Canon printer and ensure it’s set as the default.
Reinstall or Update Printer Drivers
Download the Latest Drivers
- Visit Canon’s Support Page.
- Enter your printer model and download the latest drivers for your OS.
Reinstall the Printer
On Windows:
- Remove the printer from Devices and Printers, then re-add it.
- Use Canon’s installation software for WiFi printers.
On macOS:
- Remove the printer in Printers & Scanners and re-add it.
- Choose the correct Canon driver, not AirPrint, if specific features are missing.
Check Print Settings
- Make sure the correct paper size, orientation, and source tray are selected.
- Avoid trying to print to a “Fax” or virtual printer.
- Ensure “Pause Printing” or “Use Printer Offline” is not selected.
Run Printer Troubleshooter
On Windows
- Go to Settings > System > Troubleshoot > Other troubleshooters.
- Run the Printer troubleshooter to detect and fix issues.
Perform a Printer Reset
Soft Reset
- Power off the printer, unplug it for 30 seconds, and plug it back in.
- Turn it on and retry printing.
Factory Reset (If Needed)
- Go to Settings > Device Settings > Reset Settings.
- Choose Reset all, then reconnect the printer to your network.
Inspect for Paper Jams or Hardware Issues
- Open all accessible compartments and remove any jammed paper.
- Look for debris or bits of torn paper inside rollers.
- Use Canon’s maintenance tools to clean print heads and align cartridges.
Use Canon Software Utilities
Canon IJ Printer Assistant Tool (Windows)
- Access via Devices and Printers > Canon Printer > Printing Preferences > Maintenance.
- Use cleaning, nozzle check, and print head alignment features.
Canon PRINT App (Mobile Devices)
- Allows you to manage print jobs, check ink levels, and troubleshoot from your phone or tablet.
Contact Canon Support
When to Seek Help
- If none of the above steps work.
- If the printer displays hardware errors (e.g., B200 error).
- If the printer is still under warranty and needs servicing.