HP Printer Cannot Find Remote Server – How to Fix it

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If your HP printer cannot find or connect to a remote server, it usually affects features like ePrint, scan-to-email, or firmware updates. This issue is typically caused by connectivity errors, DNS problems, or outdated settings. Follow these steps to resolve it.

Check Internet Connection

Test WiFi Access
  • Ensure your printer is connected to a working WiFi network.
  • Print a Wireless Network Test Report from the printer settings to confirm the connection.

Restart Devices
  • Restart the printer, WiFi router, and any modems or switches.
  • After rebooting, wait a few minutes and check if the printer can access the server.

Verify Web Services Status

Enable Web Services
  • On the printer control panel, go to Settings > Web Services.
  • If Web Services is off, turn it on.
  • If it’s already enabled, turn it off and then on again.

Check HP Server Status
  • Go to www.hpconnected.com on a computer to verify if the service is online.
  • If HP ePrint or Web Services are down globally, try again later.

Update Printer Firmware
  • Outdated firmware may prevent your printer from communicating with HP servers.
  • Visit HP Support, enter your model, and download the latest firmware.
  • You can also update through the printer control panel under Printer Maintenance > Update Printer.

Set Correct DNS Server

Incorrect DNS settings can block server access.

Manually Configure DNS
  1. From the printer’s control panel, navigate to Network Settings > Advanced Settings > IP Settings.
  2. Choose Manual DNS.
  3. Enter:
    • Primary DNS: 8.8.8.8
    • Secondary DNS: 8.8.4.4
  4. Save and restart the printer.

Disable Proxy Settings

Proxy configurations can interfere with server access.

Turn Off Proxy
  • On the printer, go to Settings > Network > Advanced Settings > Proxy Settings.
  • Clear any proxy entries or toggle proxy off.

Check Date and Time Settings

Incorrect date and time may block secure server connections.

Set Correct Time
  • Go to Settings > Preferences > Date and Time.
  • Set the current date, time, and time zone manually if needed.

Reconnect Web Services

If the problem persists, remove and re-enable Web Services.

  1. Go to Settings > Web Services > Remove Web Services.
  2. Restart the printer.
  3. Re-enable Web Services and follow the prompts to set it up again.

These steps usually resolve the “cannot find remote server” error on HP printers. If the issue continues, contact HP support for further diagnostics.

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