If your Brother printer is not picking up paper, the issue may be due to dirty pickup rollers, incorrect paper type, improper paper loading, or worn-out parts. Follow these steps to troubleshoot and resolve the problem.
Check Paper Type and Condition
- Use clean, wrinkle-free, and standard weight paper (usually 75–90 gsm).
- Avoid damp, curled, or glossy paper if the printer is not rated for it.
- Ensure the paper matches the printer’s supported specifications listed in the manual.
Reload the Paper Properly
- Remove the paper stack and fan the sheets to prevent sticking.
- Reinsert the paper, ensuring it is aligned properly in the tray.
- Do not overload the tray – check the maximum fill line.
Adjust the Paper Guides
- Make sure the paper guides are snug against the edges of the paper without bending it.
- Misaligned guides can cause the rollers to fail to pick up the paper.
Clean the Pickup Rollers
- Turn off the printer and unplug it.
- Open the paper tray and locate the rubber rollers inside the feed mechanism.
- Use a lint-free cloth lightly dampened with water or isopropyl alcohol.
- Wipe the rollers thoroughly to remove dust, debris, or paper residue.
- Allow the rollers to dry completely before using the printer.
Check for Obstructions or Paper Debris
- Remove the paper tray and look for torn pieces of paper or foreign objects inside the tray or feed area.
- Remove anything found carefully to prevent damage.
Use the Correct Paper Tray Settings
- On the printer control panel, navigate to Settings > Tray Settings.
- Make sure the paper size and type match what’s actually loaded.
- If using manual feed, ensure it’s selected in your print settings on the computer.
Perform a Paper Feed Test (if available)
- Access the Maintenance or Machine Info section on the printer display.
- Look for an option to test the paper feed or perform a feed roller check.
Update or Reinstall Firmware and Drivers
- Visit the Brother Support website.
- Download and install the latest firmware and full driver package.
- Restart both your printer and computer after installation.
Replace the Pickup Roller (if worn out)
- If cleaning does not help and the rollers appear smooth or shiny, they may be worn out.
- Order a genuine Brother replacement pickup roller kit.
- Follow the model-specific instructions for replacement.
Reset the Printer
- Turn off the printer and unplug it for at least 30 seconds.
- Plug it back in, power it on, and retest the paper pickup.
If the issue continues after these steps, the printer may need professional service or internal part replacement from an authorized Brother service center.