Netflix Does Not Work on Sony TV – How to Fix It

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If Netflix is not working on a Sony TV, the issue may be caused by network problems, outdated apps, software glitches, or account issues. This guide provides step-by-step solutions to fix Netflix on your Sony Smart TV.

Check Internet Connection
  1. Press the Home button on the Sony TV remote.
  2. Navigate to Settings > Network & Internet > Network Status.
  3. If the TV is not connected to Wi-Fi:
    • Restart the Wi-Fi router.
    • Move the TV closer to the router.
    • Use an Ethernet cable for a stable connection.

Restart the Sony TV
  1. Press and hold the Power button on the remote for 5 seconds.
  2. Select Restart when prompted.
  3. If the TV is unresponsive, unplug it from the power outlet for 60 seconds, then plug it back in.

Check if Netflix Servers Are Down
  1. Visit Netflix Status Page.
  2. If Netflix is down, wait until the service is restored.

Update the Netflix App
  1. Press the Home button on the remote.
  2. Open Google Play Store (for Android TVs) or Sony Select.
  3. Select Netflix and click Update if available.

Clear Netflix Cache and Data (For Android TVs)
  1. Press the Home button and go to Settings.
  2. Select Apps > Netflix.
  3. Click Clear Cache and Clear Data.
  4. Restart the TV and check if Netflix works.

Reinstall Netflix
  1. Open Settings > Apps > Netflix.
  2. Select Uninstall.
  3. Open Google Play Store or Sony Select, search for Netflix, and reinstall it.

Update Sony TV Firmware
  1. Press Home on the remote.
  2. Navigate to Settings > Device Preferences > About > System Update.
  3. Select Check for Updates and install any available updates.

Sign Out and Sign Back Into Netflix
  1. Open the Netflix app.
  2. Navigate to Settings > Sign Out.
  3. Restart the TV.
  4. Open Netflix and sign in again.

Reset Sony Smart TV to Factory Settings

If Netflix still doesn’t work, resetting the TV may resolve persistent issues.

  1. Press Home on the remote.
  2. Go to Settings > Device Preferences > Reset.
  3. Select Factory Data Reset and follow the on-screen instructions.

If Netflix still does not work on your Sony TV, contact Sony Support or Netflix Customer Service for further assistance.