If your HP printer cannot update its firmware, it may be due to connection issues, outdated software, or restrictions on the printer itself. Here’s how to troubleshoot and successfully complete the firmware update.
Check Internet or Network Connection
1. Ensure the Printer Is Connected to the Internet
- For wireless printers, check Wi-Fi signal strength from the printer control panel.
- For wired (Ethernet) printers, ensure the cable is connected properly and the router is online.
- Test the connection by printing a network configuration page from the printer menu.
2. Verify Network Access to HP Servers
- If the printer says “Cannot connect to server”, it may be blocked by a firewall or proxy:
- Restart your router.
- Disable any network-level firewalls temporarily.
- Ensure DNS settings are set to automatic (e.g., using Google DNS: 8.8.8.8).
Use the HP Smart App or HP Software
3. Try Updating Firmware Through HP Smart
- Open the HP Smart app on your PC or mobile device.
- Add the printer if not already added.
- Go to Printer Settings > Advanced Settings > Printer Updates.
- Download and install the firmware update if available.
4. Use HP Easy Start or Firmware Updater Tool
- Download the latest HP Easy Start or Firmware Update Utility from the HP Support website.
- Run the tool on your computer and follow prompts to install the firmware.
Use the Embedded Web Server (EWS)
5. Update Firmware via EWS
- Find your printer’s IP address from its control panel.
- Enter the IP address in a web browser to open the Embedded Web Server.
- Navigate to Settings > Firmware Update.
- Check for available updates and follow the instructions.
Additional Troubleshooting
6. Temporarily Disable Instant Ink or HP+ Restrictions
- On some HP+ models, you might need to be signed in to an HP account or have Instant Ink active to complete firmware updates.
7. Check Firmware Update Settings on the Printer
- On the printer control panel, go to Settings > Printer Maintenance > Update the Printer.
- Ensure Auto Updates are turned on or trigger “Check Now” manually.
8. Try USB-Based Firmware Update
- Download the correct firmware .ful2 file from HP’s website.
- Use the HP Printer Update utility on your PC or Mac with the printer connected via USB.
- Follow on-screen instructions to complete the update.
9. Restart Devices
- Power off and unplug your printer, router, and computer.
- Wait 30 seconds, then power them back on and try again.
10. Check for Admin Restrictions
- If the printer is managed (e.g., in an office), firmware updates may be restricted by an administrator or print server policy.
If all else fails, you may need to contact HP Support for manual firmware files or guided assistance.