When your Samsung phone won’t receive calls, it can be frustrating and concerning. This issue could stem from various factors, including settings, network problems, or hardware malfunctions. This article will look into the possible reasons why your phone may not receive calls and provide you with steps to resolve the issue.
Entendendo o problema
Before troubleshooting, it’s important to identify whether the problem is with your phone, the network, or the caller’s device. Try calling from a different phone to see if the issue persists. If you can receive calls from some numbers but not others, the problem may lie with the caller’s phone or network. If you can’t receive any calls at all, it’s time to investigate your device settings and network status.
Checking Airplane Mode
One of the simplest reasons for not receiving calls is that Airplane Mode is enabled. When this mode is active, all wireless communications are disabled.
To check this:
- Swipe down from the top of the screen to access the Quick Settings menu.
- Look for the airplane icon. If it is highlighted, tap it to disable Airplane Mode.
Once turned off, try receiving a call again.
Verifying Do Not Disturb Settings
The Do Not Disturb (DND) mode could also prevent your phone from ringing. This feature silences calls and notifications based on the settings you have configured.
To check DND:
- Swipe down from the top of the screen to open the Quick Settings menu.
- Look for the crescent moon icon. If it is activated, tap it to turn off Do Not Disturb.
- You can also go to Settings > Notifications > Do Not Disturb to customize the settings further.
Inspecting Call Forwarding Settings
If you’ve accidentally set up call forwarding, calls may be routed to another number, making it seem like your phone isn’t receiving them.
To inspect your call forwarding settings:
- Open the Phone app.
- Tap on the three-dot menu (or “More”) in the upper right corner.
- Select “Settings” or “Call settings.”
- Look for “Call forwarding” options. Make sure that forwarding is turned off for all call types.
Ensuring Network Connection
A poor or nonexistent network connection can prevent incoming calls. Check your network status by looking at the signal bars in the top corner of your screen.
To troubleshoot network issues:
- Restart your phone. This can refresh your connection to the mobile network.
- Switch to Airplane Mode for a few seconds before turning it off to reset the network connection.
- Try removing and reinserting your SIM card. Ensure the card is properly placed and free from dirt or damage.
Verificação de atualizações de software
Outdated software can cause glitches, including issues with receiving calls. Check to see if your phone requires a software update.
To check for updates:
- Vá para Configurações.
- Scroll down and tap on “Software update.”
- Tap on “Download and install” to see if an update is available.
If an update is found, follow the prompts to install it.
Redefinição das configurações de rede
If you’ve tried the previous steps but still experience issues, resetting your network settings may help. This action will erase all network-related settings, including Wi-Fi, mobile data, and Bluetooth connections.
To reset network settings:
- Vá para Configurações.
- Tap on “General management.”
- Select “Reset.”
- Choose “Reset network settings” and confirm your selection.
Keep in mind that you will need to reconnect to Wi-Fi networks and re-pair Bluetooth devices after this step.
Factory Reset as Last Resort
If all else fails, a factory reset may be necessary. This step erases all data and settings on your device, returning it to its original state. Back up your important data before proceeding.
To perform a factory reset:
- Vá para Configurações.
- Scroll to “General management.”
- Toque em "Redefinir".
- Choose “Factory data reset” and follow the prompts.
After completing the reset, set up your device as new and test if you can receive calls.
Contacting Your Provider
If you have tried all the above steps and your Samsung phone still won’t receive calls, it may be time to contact your carrier. There could be network issues on their end, or they may need to reset your account settings. Additionally, if your phone is locked or has unpaid bills, that could impact your ability to receive calls.
By taking these steps, you can troubleshoot the issue of your Samsung phone not receiving calls and work toward a resolution.