If your Google Pixel fingerprint sensor is not working, it could be due to software issues, misconfigured settings, or hardware malfunctions. This guide provides step-by-step solutions to fix the issue and restore fingerprint functionality.
Check If Fingerprint Sensor is Enabled
Ensure Fingerprint Unlock is Turned On
- Åpne Innstillinger.
- Gå til Security > Fingerprint Unlock.
- Skriv inn din PIN, pattern, or password.
- Ensure that Fingerprint Unlock er aktivert.
Restart Your Google Pixel
Restarting the device can resolve temporary glitches.
- Trykk på og hold inne Av/på-knapp.
- Trykk på Start på nytt.
- Try using the fingerprint sensor again.
Clean the Fingerprint Sensor
Dirt, oil, or moisture can affect fingerprint recognition.
- Wipe the sensor with a soft, dry cloth.
- Sørg for at din fingers are clean and dry before scanning.
Remove and Re-Add Fingerprints
If the fingerprint data is corrupted, re-registering your fingerprints can help.
Steps to Re-Add Fingerprints
- Åpne Settings > Security > Fingerprint Unlock.
- Select an existing fingerprint and tap Slett.
- Trykk på Add Fingerprint og følg instruksjonene på skjermen.
- Ensure you scan all parts of your finger for better accuracy.
Oppdater programvare
A system update may fix fingerprint sensor issues.
Se etter oppdateringer
- Åpne Innstillinger > System > Systemoppdatering.
- Trykk på Se etter oppdatering.
- Install any available updates and restart your phone.
Start i sikkermodus
If a third-party app is interfering with the fingerprint sensor, Safe Mode can help identify the issue.
Fremgangsmåte for å starte opp i sikkermodus
- Trykk på og hold inne Av/på-knapp.
- Trykk og hold nede Slå av strømmenog velg deretter OK when prompted to enter Safe Mode.
- Try using the fingerprint sensor. If it works, an installed app may be causing the issue.
- Restart your Pixel normally and uninstall any recently installed apps.
Reset Pixel’s Settings
Resetting all settings can fix configuration issues without deleting personal data.
Steps to Reset Settings
- Åpne Innstillinger > System > Tilbakestillingsalternativer.
- Trykk på Reset all settings.
- Confirm and restart your device.
Utfør en tilbakestilling til fabrikkinnstillingene
If none of the above solutions work, a factory reset may be necessary.
Steps to Factory Reset
- Åpne Innstillinger > System > Tilbakestillingsalternativer.
- Trykk på Erase all data (factory reset).
- Bekreft og vent til prosessen er fullført.
- Set up your device and test the fingerprint sensor again.
Check for Hardware Damage
If the fingerprint sensor is still not working, it may be a maskinvareproblem. Kontakt Googles kundestøtte or visit an authorized repair center to inspect the sensor and determine if repairs are needed.