If your Google Pixel fingerprint sensor is not working, it could be due to software issues, misconfigured settings, or hardware malfunctions. This guide provides step-by-step solutions to fix the issue and restore fingerprint functionality.
Check If Fingerprint Sensor is Enabled
Ensure Fingerprint Unlock is Turned On
- Aperto Impostazioni.
- Vai a Security > Fingerprint Unlock.
- Inserite il vostro PIN, pattern, or password.
- Ensure that Fingerprint Unlock è abilitato.
Restart Your Google Pixel
Restarting the device can resolve temporary glitches.
- Tenere premuto il tasto Pulsante di accensione.
- Rubinetto Riavvio.
- Try using the fingerprint sensor again.
Clean the Fingerprint Sensor
Dirt, oil, or moisture can affect fingerprint recognition.
- Wipe the sensor with a soft, dry cloth.
- Assicuratevi che il vostro fingers are clean and dry before scanning.
Remove and Re-Add Fingerprints
If the fingerprint data is corrupted, re-registering your fingerprints can help.
Steps to Re-Add Fingerprints
- Aperto Settings > Security > Fingerprint Unlock.
- Select an existing fingerprint and tap Cancellare.
- Rubinetto Add Fingerprint e seguire le istruzioni sullo schermo.
- Ensure you scan all parts of your finger for better accuracy.
Aggiornamento del software
A system update may fix fingerprint sensor issues.
Verifica degli aggiornamenti
- Aperto Impostazioni > Sistema > Aggiornamento del sistema.
- Rubinetto Verifica dell'aggiornamento.
- Install any available updates and restart your phone.
Avvio in modalità provvisoria
If a third-party app is interfering with the fingerprint sensor, Safe Mode can help identify the issue.
Passi per l'avvio in modalità provvisoria
- Tenere premuto il tasto Pulsante di accensione.
- Toccare e tenere premuto Spegnimento, quindi selezionare OK when prompted to enter Safe Mode.
- Try using the fingerprint sensor. If it works, an installed app may be causing the issue.
- Restart your Pixel normally and uninstall any recently installed apps.
Reset Pixel’s Settings
Resetting all settings can fix configuration issues without deleting personal data.
Steps to Reset Settings
- Aperto Impostazioni > Sistema > Opzioni di ripristino.
- Rubinetto Reset all settings.
- Confirm and restart your device.
Eseguire un ripristino di fabbrica
If none of the above solutions work, a factory reset may be necessary.
Steps to Factory Reset
- Aperto Impostazioni > Sistema > Opzioni di ripristino.
- Rubinetto Erase all data (factory reset).
- Confermare e attendere il completamento del processo.
- Set up your device and test the fingerprint sensor again.
Check for Hardware Damage
If the fingerprint sensor is still not working, it may be a problema hardware. Contatto Supporto Google or visit an authorized repair center to inspect the sensor and determine if repairs are needed.