Le capteur d'empreintes digitales du Google Pixel ne peut pas être utilisé - Comment le réparer ?

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If your Google Pixel fingerprint sensor is not working, it could be due to software issues, misconfigured settings, or hardware malfunctions. This guide provides step-by-step solutions to fix the issue and restore fingerprint functionality.

Check If Fingerprint Sensor is Enabled

Ensure Fingerprint Unlock is Turned On
  1. Ouvrir Paramètres.
  2. Aller à Security > Fingerprint Unlock.
  3. Saisissez votre PIN, pattern, or password.
  4. Ensure that Fingerprint Unlock est activée.

Restart Your Google Pixel

Restarting the device can resolve temporary glitches.

  1. Appuyer et maintenir la touche Bouton d'alimentation.
  2. Robinet Redémarrage.
  3. Try using the fingerprint sensor again.

Clean the Fingerprint Sensor

Dirt, oil, or moisture can affect fingerprint recognition.

  • Wipe the sensor with a soft, dry cloth.
  • Veillez à ce que votre fingers are clean and dry before scanning.

Remove and Re-Add Fingerprints

If the fingerprint data is corrupted, re-registering your fingerprints can help.

Steps to Re-Add Fingerprints
  1. Ouvrir Settings > Security > Fingerprint Unlock.
  2. Select an existing fingerprint and tap Supprimer.
  3. Robinet Add Fingerprint and follow the on-screen instructions.
  4. Ensure you scan all parts of your finger for better accuracy.

Mise à jour du logiciel

A system update may fix fingerprint sensor issues.

Vérifier les mises à jour
  1. Ouvrir Réglages > Système > Mise à jour du système.
  2. Robinet Vérifier la mise à jour.
  3. Install any available updates and restart your phone.

Démarrer en mode sans échec

If a third-party app is interfering with the fingerprint sensor, Safe Mode can help identify the issue.

Marche à suivre pour démarrer en mode sans échec
  1. Appuyer et maintenir la touche Bouton d'alimentation.
  2. Tapez et maintenez enfoncé Mise hors tension, puis sélectionnez OK when prompted to enter Safe Mode.
  3. Try using the fingerprint sensor. If it works, an installed app may be causing the issue.
  4. Restart your Pixel normally and uninstall any recently installed apps.

Reset Pixel’s Settings

Resetting all settings can fix configuration issues without deleting personal data.

Steps to Reset Settings
  1. Ouvrir Settings > System > Reset options.
  2. Robinet Reset all settings.
  3. Confirm and restart your device.

Effectuer une réinitialisation d'usine

If none of the above solutions work, a factory reset may be necessary.

Steps to Factory Reset
  1. Ouvrir Settings > System > Reset options.
  2. Robinet Erase all data (factory reset).
  3. Confirmez et attendez la fin de la procédure.
  4. Set up your device and test the fingerprint sensor again.

Check for Hardware Damage

If the fingerprint sensor is still not working, it may be a problème matériel. Contact Support Google or visit an authorized repair center to inspect the sensor and determine if repairs are needed.