If your Google Pixel is not receiving calls, it may be due to network issues, incorrect settings, or software glitches. This guide provides step-by-step solutions to fix the issue and restore incoming calls on your device.
Check Network and Signal Strength
Ensure You Have a Stable Connection
- Look at the signal bars on your Pixel. If there is no signal, move to a different location.
- Toggle Mode avion on and off:
- Ouvrir Paramètres > Network & Internet
- Toggle Mode avion on, wait a few seconds, then turn it off
Redémarrer votre Pixel
A simple restart can fix network glitches:
- Appuyer et maintenir la touche Bouton d'alimentation
- Robinet Redémarrage
Verify Call Settings
Check Do Not Disturb Mode
Si Ne pas déranger is enabled, it may block incoming calls.
- Aller à Settings > Sound & Vibration > Do Not Disturb
- Garantir Ne pas déranger is turned éteint
Remove Call Forwarding
Call forwarding may redirect your calls to another number.
- Ouvrir Phone app
- Appuyez sur la touche menu à trois points > Paramètres
- Sélectionner Calls > Call forwarding
- Disable any active call forwarding options
Turn Off Call Screening
Google’s Call Screen feature may filter calls incorrectly.
- Ouvrir Phone app
- Appuyez sur la touche menu à trois points > Paramètres
- Sélectionner Spam and Call Screen
- Désactiver Call Screen
Check Blocked Numbers
If a contact is blocked, calls from that number won’t come through.
- Ouvrir Phone app
- Appuyez sur la touche menu à trois points > Paramètres
- Sélectionner Numéros bloqués and remove any numbers you want to allow
Check Carrier and SIM Card Issues
Ensure Your SIM Card Is Working
- Remove the SIM card using a SIM ejector tool
- Reinsert the SIM properly and restart the phone
- Si l'on utilise eSIM, ensure it is activated in Settings > Network & Internet > SIMs
Réinitialiser les paramètres du réseau
- Aller à Settings > System > Reset options
- Robinet Réinitialiser le Wi-Fi, le mobile et le Bluetooth
- Confirm reset and restart your Pixel
Update Software and Carrier Settings
Install Software Updates
- Ouvrir Réglages > Système > Mise à jour du système
- Download and install any available updates
Mise à jour des paramètres de l'opérateur
- Aller à Settings > Network & Internet > SIMs
- Select your carrier and tap Carrier settings update
Contactez votre transporteur
If none of the above steps work, contact your mobile carrier to check for:
- Service outages in your area
- Account issues (suspended service, unpaid bills, etc.)
- SIM card problems (request a replacement SIM if necessary)
If the issue persists, you may need to reset your Pixel to factory settings or check for hardware-related problems.