El sensor de huellas dactilares del Google Pixel no se puede usar: cómo solucionarlo

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If your Google Pixel fingerprint sensor is not working, it could be due to software issues, misconfigured settings, or hardware malfunctions. This guide provides step-by-step solutions to fix the issue and restore fingerprint functionality.

Check If Fingerprint Sensor is Enabled

Ensure Fingerprint Unlock is Turned On
  1. Abrir Ajustes.
  2. Ir a Security > Fingerprint Unlock.
  3. Introduzca su PIN, pattern, or password.
  4. Ensure that Fingerprint Unlock is enabled.

Restart Your Google Pixel

Restarting the device can resolve temporary glitches.

  1. Mantenga pulsada la tecla Botón de encendido.
  2. Toque Reinicie.
  3. Try using the fingerprint sensor again.

Clean the Fingerprint Sensor

Dirt, oil, or moisture can affect fingerprint recognition.

  • Wipe the sensor with a soft, dry cloth.
  • Asegúrese de que su fingers are clean and dry before scanning.

Remove and Re-Add Fingerprints

If the fingerprint data is corrupted, re-registering your fingerprints can help.

Steps to Re-Add Fingerprints
  1. Abrir Settings > Security > Fingerprint Unlock.
  2. Select an existing fingerprint and tap Borrar.
  3. Toque Add Fingerprint y siga las instrucciones que aparecen en pantalla.
  4. Ensure you scan all parts of your finger for better accuracy.

Actualizar software

A system update may fix fingerprint sensor issues.

Buscar actualizaciones
  1. Abrir Ajustes > Sistema > Actualización del sistema.
  2. Toque Comprobar la actualización.
  3. Install any available updates and restart your phone.

Arrancar en modo seguro

If a third-party app is interfering with the fingerprint sensor, Safe Mode can help identify the issue.

Pasos para arrancar en modo seguro
  1. Mantenga pulsada la tecla Botón de encendido.
  2. Mantenga pulsado Apagary seleccione OK when prompted to enter Safe Mode.
  3. Try using the fingerprint sensor. If it works, an installed app may be causing the issue.
  4. Restart your Pixel normally and uninstall any recently installed apps.

Reset Pixel’s Settings

Resetting all settings can fix configuration issues without deleting personal data.

Steps to Reset Settings
  1. Abrir Configuración > Sistema > Restablecer opciones.
  2. Toque Reset all settings.
  3. Confirm and restart your device.

Realizar un restablecimiento de fábrica

If none of the above solutions work, a factory reset may be necessary.

Steps to Factory Reset
  1. Abrir Configuración > Sistema > Restablecer opciones.
  2. Toque Erase all data (factory reset).
  3. Confirme y espere a que finalice el proceso.
  4. Set up your device and test the fingerprint sensor again.

Check for Hardware Damage

If the fingerprint sensor is still not working, it may be a hardware issue. Contact Asistencia de Google or visit an authorized repair center to inspect the sensor and determine if repairs are needed.